Return Policy

This Return Policy outlines the terms and conditions governing the return, replacement, and refund of services and products offered by CleanaryCo, a company specializing in cleaning and decoration. By using the services or purchasing products, users agree to the terms outlined in this policy. It is essential to review the details carefully before making a purchase or requesting a service to understand the eligibility criteria for returns or refunds.

Scope of the Return Policy
The return policy applies to both cleaning and decoration services, as well as any physical products that may be sold through the website or authorized sales channels. While services such as cleaning and decoration cannot be physically returned, provisions are made for cases involving service dissatisfaction, incorrect service delivery, or damages incurred due to negligence. For products related to decoration, returns may be accepted based on the conditions outlined in this policy.

Service Return and Adjustment Policy
Since cleaning and decoration services involve labor and customized efforts, returns are not applicable in the traditional sense. However, if a service does not meet the agreed-upon expectations or falls short in quality, users may request adjustments or corrections. The following conditions apply:

• Requests for service adjustments must be made within a specified period after completion. Any delays in reporting an issue may result in the inability to make corrections.
• Issues must be clearly documented with photographs or other supporting evidence. A detailed explanation of the concern must be provided for assessment.
• If the concern is valid, a correctional service may be scheduled at no additional cost, provided that the request falls within reasonable grounds.
• If an adjustment is not possible, a partial refund or credit toward future services may be offered, subject to management approval.

Return of Physical Products
For decoration products, including home décor items, furniture, or accessories, returns may be accepted under certain conditions:

• The product must be in unused, undamaged, and original condition. Any signs of wear, damage, or alteration may result in return rejection.
• The original packaging, tags, and receipts must be included with the return request.
• Some items, such as custom-made or personalized decorations, may not be eligible for return unless they arrive damaged or defective.
• Return requests must be initiated within the designated return window, as stated at the time of purchase.

Damaged or Defective Products
If a product arrives damaged or defective, a return request must be submitted immediately, along with photographic or video evidence of the issue. The following steps will be taken to resolve such cases:

• Upon verification of the damage or defect, the user may receive a replacement at no additional cost.
• If a replacement is not available, a refund may be processed based on the assessed value of the product.
• Minor imperfections in handcrafted or handmade decoration items may not qualify as defects, as these variations are inherent to the nature of the product.

Non-Returnable and Non-Refundable Items
Certain products and services are not eligible for return or refund. These may include:

• Customized or personalized decorations specifically designed for the customer.
• Digital products, e-books, or online consultation services related to cleaning and decoration.
• Services that have already been fully performed and accepted by the user.
• Perishable or fragile decoration items that cannot be resold due to hygiene or safety reasons.

Return Process
To initiate a return request, the following steps must be followed:

• The user must submit a return request through the designated platform, providing all required details.
• If applicable, the product must be shipped back using an approved return method. Shipping fees for returns may be the responsibility of the user unless the return is due to a damaged or incorrect product.
• Once the returned item is received and inspected, an update on the status of the request will be provided. If the return is approved, a replacement or refund will be processed accordingly.

Refund Policy and Processing Time
Refunds, when applicable, are processed using the original payment method. The following guidelines apply to refund requests:

• Refund processing times may vary depending on the payment provider’s policies.
• If a refund is issued as store credit, it can be used for future purchases or service bookings.
• In cases of partial refunds, the amount will be adjusted based on the portion of the service or product affected.

Cancellations and Order Modifications
If an order or service appointment needs to be canceled, the following conditions apply:

• Cancellations must be requested within the allowed cancellation window to be eligible for a refund.
• If a service has already begun or a product has been shipped, cancellation may not be possible, or a restocking fee may apply.
• Any modifications to an order must be communicated in advance, and changes will be accommodated based on availability.

Customer Responsibilities
To ensure a smooth return process, users are expected to:

• Carefully review service descriptions and product details before making a purchase.
• Follow proper procedures for filing return or refund requests, providing accurate and complete information.
• Use appropriate packaging when returning a product to prevent further damage during transit.
• Comply with deadlines for submitting return or refund requests to avoid delays or ineligibility.

Dispute Resolution for Returns
If a disagreement arises regarding the return or refund process, efforts will be made to resolve the issue through open communication. Users are encouraged to provide all necessary details and cooperate in the resolution process. If an amicable solution cannot be reached, legal action may be pursued in accordance with governing laws.

Changes to the Return Policy
This Return Policy may be updated periodically to reflect changes in business operations, legal requirements, or service offerings. Users are encouraged to review the policy regularly to stay informed about any modifications. Continued use of services or purchases after policy updates constitutes acceptance of the revised terms.

Final Acknowledgment
By engaging with the services and purchasing products, users confirm that they have read, understood, and agreed to the terms outlined in this Return Policy. Compliance with these terms ensures a fair and transparent process for handling returns, refunds, and service adjustments.